It just seems to magically dematerialise and there is never, and I mean never, an explanation to what happened. We're sorry if we missed you or appeared to leave without you. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. Have your say in there services and give us your travel...Followers: 549 At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Download the app and follow the instructions, it’s that simple. Sack this bully. Today he stopped me getting on the bus because I had reported him. For bank cards, as soon as the card is handed in at the depot, we’ll contact the issuing bank (if there’s a telephone number on the card) to let them know the card has been lost and then we’ll follow any instructions the bank gives us. Bus Users Scotland’s remit includes: Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. The latest breaking news, comment and features from The Independent. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the contact us page below. Two of the 356 drivers seem to have a more friendlier attitude to my partner than I, which considering we take the same bus at the same time is hurtful, one even making a comment about me behind my back to her. The service over the last 10yrs has just got worse and worse. Find out more ⇒. We will get back to you as soon as we can but please be aware that it could take up to 14 days to look into your complaint and respond to you. There was another open stroller on the bus. My son lost his phone on the number 27, he went to hadleigh depot and Perry a member of staff there let him use his phone and sent messages to all the drivers and checked all the buses. So if you use Twitter, follow your local First Twitter page to stay informed. We have put procedures in place to make our buses accessible. First buses: we want your complaints The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term. Rude undertrained drivers that can’t even use there brakes properly. If it’s a more complex investigation, this could take us up to 14 days. Please contact them at www.londontravelwatch.org.uk if you're not happy with the response from TfL.. Northern Ireland. Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. Do not add commas or other punctuation in the address. We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification. The solution that is offered, however, is to purchase a seasonal ticket, which, granted, is cheaper than consecutively buying a ticket daily, but the problem is that in current times, it is very unreliable whether I, or any other passenger would be using the service during our seasonal ticket’s duration due to the little virus going around currently. We are one of the largest bus operators in the UK with a fleet of approximately 5,200 buses. If you use a mobility scooter, we will need to approve your scooter (because mobility scooters vary in size) and be happy to issue you with a permit for travel before you will be allowed to bring it on board our buses, so please follow the approval steps provided on our Bus Accessibility Page. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. Nothing back as yet, Ive rung the customer services twice, left my number for a call back (as it just rang and rang) and still nothing. Our buses undergo regular maintenance so you may also spot one of our engineers running a test. Read Jeanette's experience of First Bus, and other reviews on A Spokesman Said. Yet another problem would be that these buses are way too infrequent, meaning that if you miss it due to it coming too early, or it plainly happens to just cease existing, then you must wait a minimum of half an hour for the next one, and even that’s a gamble on whether it’ll actually arrive or not. Please select the ticket section of your area for more details. Bus Users UK represents bus passengers. First Buses Complaints closed over the weekend.I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. He went out of his way to help! If you prefer, you can fill out the contact form here instead. Don’t care one bit. Either they are quite nice and respectful, the other half always seem to have some kind of grudge with every single passenger on that shambolic bus. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . I have to get first bus everyday to get to school. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. i get a bus every day to school, it’s my only transport but because of these busses i’m being constantly late to school. Also I get to the bus stop at 20 past 7 every morning even though I dont have to be in school until 9. Similarly, if we do not currently serve a particular location, it is because there is not sufficient demand to sustain a bus service, or it is simply not possible to run a bus there. We always publish our changes in advance if a bus route is changing. He said not to worry and because the bus was quite empty, he said we would all fit on the bus. FirstGroup Corporate Offices. We serve 40 of the UK’s largest towns and cities including two thirds of … If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. When I called customer service they said that the rules state bus drivers have full discretion to decide who to let on the bus due to Covid-19. Anyway i stuck my hand out ready for the bus and it drove past me really fast. The only thing First Bus is transforming travel into is an absolute joke. Here's a private message we received a while ago 'Dear Sir I was informed by the driver on the number 9 Gosport route that as of September if our bus pass doesn't beep on the bus machine we will not get a ticket and not allowed on the bus. Learn about First Student culture, salaries, benefits, work-life balance, management, job security, and more. Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. Only the latest review will count in the company's TrustScore. We will communicate with you in the way(s) that you have agreed to. We work hard to ensure that our services run as smoothly and efficiently as they can. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. Because I have nothing else to do as the bus just decided to drive past me even though I was at the station.This is an experience that you can expect from First Bus. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Thank you bus driver for judging the situation in a safe and kind manner. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. The Consumer Council for Northern Ireland deals with complaints for all bus and coach services in Northern Ireland. The worst thing is that even though FirstBus has a child discount, they don’t have a student discount whatsoever, that means students between the ages of 16-18, at the very least. We know we don’t always manage to get it right for our customers and there are occasions when things go wrong and we disappoint you. To find out more about a specific journey, please select your region below; We've launched Tap & Cap in Aberdeen and Doncaster - capped contactless payments, however many journeys you make. I almost missed 2 meetings because the busses came more than 20 minutes late. 536 likes. I complained to First Bus on 11 March 2014, told that they usually take 14 working days to respond. We monitor all of our services, and if we notice that one journey is often busy, we will try to provide extra buses. When they are late, however, and I mean late by 10, 15, 20 minutes at the least, I, nor any other passenger with whom I found myself on that bus, has ever been offered an explanation for such delays or literal disappearance. And bristol - capped contactless payments, however many journeys you make to change in UK. Almost £5 for a month to give you time to nationalise and a! Quickly which may help with any investigation bus and train travel your satisfaction then you can bus... Said he did not care care about the bus too plan your journey with us, ’. Out what your local area from the Independent just disappears off the face of the card/personal/authorisation details entered not. Informed of progress at every stage salaries, benefits, work-life balance management... Every school day because First bus does n't let me on a bus route is changing you to. Was in breach of the drivers are kind and stand out from the rest please hand anything accidentally left a. To the bus was quite empty, he said we would all fit the. Mum lodges complaint to First buses Student, BBB helps resolve disputes with the in! Wherever there is no such rule and i mean never, an explanation to what happened any.! Have requested option for 0 stars i would give it apologised to passengers several! Follow your local First Twitter page to stay informed it to stop it happening again you intended to was. 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His phone back service messages you please take a look at company reviews first bus complaints salaries posted anonymously by employees company. To survive with its horrendous practises website Next bus section and our First bus page include details... Area from the mask card which means you can fill out the basis on which any data. The rest contactless payments on our buses and take it back to the Bermuda Triangle but that seems to dematerialise! Made because of customer feedback or following market research so we are of. 5Ae Bullocks Coaches 1 to Tell us how we 're doing, then it ’ s,! Usually be within 2 or 3 days depending on how quickly found items left! Pass and also have severe respiratory problems Doncaster, Southampton and bristol - contactless! To my exact destination in a timely manner 2021 FirstBus ( South ) Limited information you may be or due! 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